ILV's Privacy Statement
We respect your privacy
1.1. Independent Living Villages Ltd respects your right to privacy and is committed to
safeguarding the privacy of our customers and website visitors. We adhere to the
Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out
how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
Collection of personal information
2.1. Independent Living Villages Ltd will, from time to time, receive and store personal
information you enter onto our website, provided to us directly or given to us in other
forms.
2.2. You may provide basic information such as your name, phone number, address and email
address to enable us to send information, provide updates and process your product or
service order. We may collect additional information at other times, including but not
limited to, when you provide feedback, when you provide information about your personal
or business affairs, change your content or email preference, respond to surveys and/or
promotions, provide financial or credit card information, or communicate with our
customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with
us.
How we collect your personal information
3.1 Independent Living Villages Ltd collects personal information from you in a variety of ways,
including when you interact with us electronically or in person, when you access our
website and when we provide our services to you. We may receive personal information
from third parties. If we do, we will protect it as set out in this Privacy Policy.
Use of your personal information
4.1. Independent Living Villages Ltd may use personal information collected from you to
provide you with information, updates and our services. We may also make you aware of
new and additional products, services and opportunities available to you. We may use your
personal information to improve our products and services and better understand your
needs.
4.2. Independent Living Villages Ltd may contact you by a variety of measures including, but not
limited to telephone, email, SMS or mail.
Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers,
professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary
for the purposes set out in this Policy. Personal information is only supplied to a third party
when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal
rights, property or safety of Independent Living Villages Ltd,
www.independentlivingvillages.org.au, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred
between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we
reserve the right to transfer to the extent permissible at law our user databases, together
with any personal information and non-personal information contained in those databases.
This information may be disclosed to a potential purchaser under an agreement to
maintain confidentiality. We would seek to only disclose information in good faith and
where required by any of the above circumstances.
5.6. By providing us with personal information, you consent to the terms of this Privacy Policy
and the types of disclosure covered by this Policy. Where we disclose your personal
information to third parties, we will request that the third party follow this Policy regarding
handling your personal information.
Security of your personal information
6.1. Independent Living Villages Ltd is committed to ensuring that the information you provide
to us is secure. In order to prevent unauthorised access or disclosure, we have put in place
suitable physical, electronic and managerial procedures to safeguard and secure
information and protect it from misuse, interference, loss and unauthorised access,
modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot
guarantee the security of any information that you transmit to us, or receive from us.
Although we take measures to safeguard against unauthorised disclosures of information,
we cannot assure you that personal information that we collect will not be disclosed in a
manner that is inconsistent with this Privacy Policy.
Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with
the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for
the provision of information. If you would like a copy of the information which we hold
about you or believe that any information we hold on you is inaccurate, out of date,
incomplete, irrelevant or misleading, please email us at [email protected].
7.2. We reserve the right to refuse to provide you with information that we hold about you, in
certain circumstances set out in the Privacy Act.
Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of
your complaints to PO Box 2047, North Parramatta, NSW 1750. We take complaints very
seriously and will respond shortly after receiving written notice of your complaint.
Website
10.1. When you visit our website (www.ilv.org.au) we may collect certain information such as
browser type, operating system, website visited immediately before coming to our site, etc.
This information is used in an aggregated manner to analyse how people use our site, such
that we can improve our service.
10.2. Cookies: We may from time to time use cookies on our website. Cookies are very small
files which a website uses to identify you when you come back to the site and to store
details about your use of the site. Cookies are not malicious programs that access or
damage your computer. Most web browsers automatically accept cookies but you can
choose to reject cookies by changing your browser settings. However, this may prevent you
from taking full advantage of our website.
10.3. Our website may from time to time use cookies to analyses website traffic and help us
provide a better website visitor experience. In addition, cookies may be used to serve
relevant ads to website visitors through third party services such as Google Adwords.
These ads may appear on this website or other websites you visit.
10.4. Third party sites: Our site may from time to time have links to other websites not owned or
controlled by us. These links are meant for your convenience only. Links to third party
websites do not constitute sponsorship or endorsement or approval of these websites.
Please be aware that Independent Living Villages Ltd is not responsible for the privacy
practises of other such websites. We encourage our users to be aware, when they leave our
website, to read the privacy statements of each and every website that collects personal
identifiable information.
