Privacy Policy

ILV's Privacy Statement


1. We respect your privacy

1.1. Independent Living Villages Ltd respects your right to privacy and is committed to

safeguarding the privacy of our customers and website visitors. We adhere to the

Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out

how we collect and treat your personal information.

1.2. “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. Independent Living Villages Ltd will, from time to time, receive and store personal

information you enter onto our website, provided to us directly or given to us in other

forms.

2.2. You may provide basic information such as your name, phone number, address and email

address to enable us to send information, provide updates and process your product or

service order. We may collect additional information at other times, including but not

limited to, when you provide feedback, when you provide information about your personal

or business affairs, change your content or email preference, respond to surveys and/or

promotions, provide financial or credit card information, or communicate with our

customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with

us.

3. How we collect your personal information

3.1. Independent Living Villages Ltd collects personal information from you in a variety of ways,

including when you interact with us electronically or in person, when you access our

website and when we provide our services to you. We may receive personal information

from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1. Independent Living Villages Ltd may use personal information collected from you to

provide you with information, updates and our services. We may also make you aware of

new and additional products, services and opportunities available to you. We may use your

personal information to improve our products and services and better understand your

needs.

4.2. Independent Living Villages Ltd may contact you by a variety of measures including, but not

limited to telephone, email, SMS or mail.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers,

professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary

for the purposes set out in this Policy. Personal information is only supplied to a third party

when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal

requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a

legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal

rights, property or safety of Independent Living Villages Ltd,

www.independentlivingvillages.org.au, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred

between parties located in countries outside of Australia.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we

reserve the right to transfer to the extent permissible at law our user databases, together

with any personal information and non-personal information contained in those databases.

This information may be disclosed to a potential purchaser under an agreement to

maintain confidentiality. We would seek to only disclose information in good faith and

where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy

and the types of disclosure covered by this Policy. Where we disclose your personal

information to third parties, we will request that the third party follow this Policy regarding

handling your personal information.

6. Security of your personal information

6.1. Independent Living Villages Ltd is committed to ensuring that the information you provide

to us is secure. In order to prevent unauthorised access or disclosure, we have put in place

suitable physical, electronic and managerial procedures to safeguard and secure

information and protect it from misuse, interference, loss and unauthorised access,

modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot

guarantee the security of any information that you transmit to us, or receive from us.

Although we take measures to safeguard against unauthorised disclosures of information,

we cannot assure you that personal information that we collect will not be disclosed in a

manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with

the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for

the provision of information. If you would like a copy of the information which we hold

about you or believe that any information we hold on you is inaccurate, out of date,

incomplete, irrelevant or misleading, please email us at [email protected].

7.2. We reserve the right to refuse to provide you with information that we hold about you, in

certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of

your complaints to PO Box 2047, North Parramatta, NSW 1570. We take complaints very

seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this

Policy at any time, in our sole discretion and all modifications will be effective immediately

upon our posting of the modifications on our website or notice board. Please check back

from time to time to review our Privacy Policy.

10. Website

10.1. When you visit our website (www.ilv.org.au) we may collect certain information such as

browser type, operating system, website visited immediately before coming to our site, etc.

This information is used in an aggregated manner to analyse how people use our site, such

that we can improve our service.

10.2. Cookies: We may from time to time use cookies on our website. Cookies are very small

files which a website uses to identify you when you come back to the site and to store

details about your use of the site. Cookies are not malicious programs that access or

damage your computer. Most web browsers automatically accept cookies but you can

choose to reject cookies by changing your browser settings. However, this may prevent you

from taking full advantage of our website.

10.3. Our website may from time to time use cookies to analyses website traffic and help us

provide a better website visitor experience. In addition, cookies may be used to serve

relevant ads to website visitors through third party services such as Google Adwords.

These ads may appear on this website or other websites you visit.

10.4. Third party sites: Our site may from time to time have links to other websites not owned or

controlled by us. These links are meant for your convenience only. Links to third party

websites do not constitute sponsorship or endorsement or approval of these websites.

Please be aware that Independent Living Villages Ltd is not responsible for the privacy

practises of other such websites. We encourage our users to be aware, when they leave our

website, to read the privacy statements of each and every website that collects personal

identifiable information.

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